1. Introduction
Welcome to q24.energy. This Privacy Policy explains how Q24 Energy LLC FZ ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website. We are committed to protecting your personal data in accordance with the laws of the United Arab Emirates, specifically the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
2. Data Controller Information
The entity responsible for processing your personal data is:

• Company Name: Q24 Energy LLC FZ
• Address: Level 21, Al Habtoor Business Tower, Dubai Marina, Dubai, UAE
• License Number: 2539418.01
• Tax Registration Number (TRN): 105234689500001
• Email: sales@q24.energy
• Phone: +971 55 416 08 33

3. Information We Collect
We may collect personal data that you voluntarily provide to us when you fill out contact forms, request a quote, or subscribe to our services. This may include:

• Identity Data: Name, job title, and company name.
• Contact Data: Email address, phone number, and office address.
• Technical Data: IP address, browser type, and usage data collected via cookies to improve website performance.

4. Purpose of Data Processing
According to UAE PDPL, we process your data based on your consent or for the performance of a contract. The purposes include:

• Providing technical and commercial proposals for gas power solutions.
• Responding to your inquiries and project discussions.
• Sending technical updates and marketing communications (with your consent).
• Complying with legal and regulatory obligations in the UAE.

5. Data Storage and Retention
Your data is stored securely. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with UAE accounting and legal requirements.
6. Data Sharing and International Transfers
We do not sell your personal data. We may share your information with:

• Professional service providers (installers, engineers) involved in your project.
• Governmental authorities if required by UAE law. If data is transferred outside the UAE, we ensure appropriate safeguards are in place as required by the PDPL.

7. Your Rights
Under the UAE PDPL, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request the correction of inaccurate data.
• Right to Erasure: Request the deletion of your data under certain conditions.
• Right to Restrict Processing: Object to or limit how we process your data.
• Right to Withdraw Consent: Withdraw your consent for marketing at any time.

8. Cookies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.
9. Security
We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or alteration.
10. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Data Protection representative at:

• Email: sales@q24.energy
• Address: Level 21, Al Habtoor Business Tower, Dubai Marina, Dubai, UAE